Remote working
Get started quickly with a contact centre solution with no hardware, no setup fees and completely cloud-based, giving you the option of running your contact centre from anywhere, even from your own home. Our state-of-the-art contact centre technology is a feature rich, all-inclusive solution that will assist you in running a productive, cost-effective operation. Quvu runs through VoIP technology, with no installation or setup costs and no on site equipment required, so you can be up and running in no time with little to no capital outlay.
Cloud based solution
Quvu revolutionises contact centres through an entirely cloud-based contact centre management solution. With no hardware required you can quickly get started and begin to reap the benefits for all of your inbound and outbound needs. These include being able to access real-time statistics broken down by campaign, data source, team or agent within the click of a button, from any computer, anywhere in the world. Listen to live calls and past recordings, and allow the predictive dialler to boost agent contact rates and drive productivity.
Smart dialling
Quvu offers multiple dialling capabilities to enable you to contact the optimal number of customers in a way which best suits your requirements. Incorporating Preview and Predictive Dialling modes, Quvu transforms your outbound dialling strategy and facilitates your agents to maximise productivity and drive successful results. Provide important customer information to agents before allowing them to initiate a call with a simple click with the Preview Dialler, or dramatically boost contact rates by up to 300% for high volumes of calls with the Predictive Dialler.
Introducing iQ
iQ is the advanced wallboard by Quvu that allows you to visualise real-time data through a fully customisable and user-friendly web interface. View data through a range of customisable graphical panels, reporting on the metrics of your choice. Group stats by campaign, data source, date, team or agent, selecting multiple groupings and metrics at once to compare stats against each other in one single view. Build unlimited boards and flick between them within the click of a button, utilising from any location at any time in just your browser.
Powerful feature set
Take advantage of Quvu’s extensive feature range, empowering you to increase productivity, work smarter and reduce costs – improving the experience for you, your agents and your customers. See in-depth statistics in real-time and even create your own so you can analyse the stats that matter to you. Effectively manage data to maximise penetration without sacrificing compliance, and easily get a detailed overview of your agents through enhanced workforce monitoring tools. Additional features include Call Recording, IVR, Predictive Dialler and more.
Precise data tracking
Track data via 3 different levels: Queue, Source and Upload. Analyse how campaigns are going through the Queue tracking level and modify dialler settings and disposition buttons. Analyse how the data from your data providers is performing via the Source tracking level and set the maximum number of dials and priority teams for each record within a particular data source. Alternatively, drill down even further by using the Uploads tracking level to examine how individual data files within a source is performing.
Established platform
We understand that as a contact centre you rely on the utmost uptime in order maximise talk time between your agents and customers. That’s why our substantial infrastructure has a range of mechanisms designed to deliver a stable and secure platform. Our entire network infrastructure has been built in-house meaning we are experts with complete knowledge and understanding of our whole system, which supports tens of thousands of businesses across the UK, Ireland and internationally.
