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Brought to you exclusively by the Quvu team, covering contact centre industry news to customer service tips and advice, infographics and more.
Every business needs to seek out competitive advantage. For contact centres, Quvu represents such an opportunity. Improving the success rate of outbound cold calling has a reputation of being one of the toughest nuts to crack. Many accept that it is essentially a numbers game – the more calls you make, the more you’ll sell.[Read more]
We wanted to release a statement to all our customers and anyone else affected who may want to know what we’re doing in response to the outbreak and to allay any concerns that you may have regarding the services we provide. [Read more]
Keeping agents’ motivation and productivity high is an ongoing challenge, but some small operational changes can go some way in helping you achieve it… [Read more]
Keep agents in the Christmas spirit by using the technology you have at hand to keep productivity levels and morale high and customer service at its finest… [Read more]
Create that trusting bond between agents and callers that will set calls off on the right path from the get go and create good customer relationships, helping you improve service, increase sales and resolve issues… [Read more]
Don’t allow agents to lose motivation and become disillusioned in your call centre, by making a concentrated effort to improve engagement through a variety of methods that will see morale increase and customer service delivery improve… [Read more]
Don’t miss out on opportunities by sticking to legacy systems requiring your agents to pick up the phone and dial manually. An automated, smarter system helps you close more leads, improve customer relationships and ramp up productivity… [Read more]
As the holiday season is upon us it seems a suitable time to cover how adopting newer technologies allows you to easily keep up to date with how your team are performing, regardless of where you happen to be in the world…. [Read more]
Improving productivity often starts with improving contact rates, but putting as much emphasis on the managing your data can be equally as beneficial… [Read more]
From ease of deployment and increasing capacity, through to flexible operational features, cloud technology revitalises how you manage your contact centre…. [Read more]
Utilising smart call and agent monitoring tools allows you to understand the bigger picture to improve the customer experience in your contact centre… [Read more]
Keeping agents motivated and boosting morale is arguably never more challenging than after a long weekend off work. So if your contact centre is closed on Bank Holidays, we have outlined some tips that can re-energise your agents and enhance productivity…. [Read more]
Details of our sales and support opening times this Easter weekend… [Read more]
An intelligent cloud-based contact centre management system can drastically make sure your business performance levels do not drop during the busy Christmas period… [Read more]
We want to update you on the work we are doing behind the scenes on our infrastructure to build on our platform resilience… [Read more]
The contact centre market is a competitive place; contracts, staff, sales, everything is geared so that the better you are, the better you do. But how can you give your agents the footing to truly succeed?
We look at how you can exceed customer expectations, and drive your contact centre forward… [Read more]
Some things in life are simple, and some things in life can be made simple with a little help. Millions of people around the world dream about owning their own business, and millions of people around the world are succeeding as entrepreneurs right this minute.
With the contact centre and customer service industries growing at a speedy rate, there has never been a better time to open your own contact centre… [Read more]
According to a report by Red Letter Days, 82% of employees who felt motivated at work in 2015, had received some form of reward or recognition for a job well done!
Motivation can go a long way in helping your centre reach its targets; applied ineffectively could see numbers plummet, both financially and operationally, as employees may look to go and work somewhere they can feel motivated and appreciated. Check out our infographic on the subject… [Read more]
For contact centres up and down the country, ensuring quality customer service is paramount to the successful running of their operation.
Our infographic looks not only at the current state of affairs of customer service, but also explores some options that are available to contact centres today, which could help them improve the customer experience they provide – helping to secure new and existing clients. After all, businesses aren’t going to want to … [Read more]
See our technical support opening hours over the Bank Holiday period. [Read more]
Some of the more fundamental benefits gained from using a cloud-based contact centre management system can be quite clear; the fact there is no hardware needed, no onsite PBX is required, there are no set-up or installation fees and it can take just minutes to be up and running.
But aside from the set-up and infrastructure, there are also a range of other benefits to be had… [Read more]
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