QuVu ITSPA Highly Commended

Handle your inbound and outbound needs in one straightforward solution

Quvu’s blended call centre capabilities equip your agents with a manageable platform to handle inbound and outbound calls simultaneously, professionally and effectively across a range of campaign types and calling environments.

Deliver positive customer experiences whilst dramatically improving contact

Enable agents to seamlessly jump between inbound and outbound call handling through a blended call centre solution that optimises agent productivity and improves customer relationships. Provide a first-class customer experience by professionally handling inbound calls, whilst utilising the dialler to maximise contact rates.

  Gain operational versatility

  Increase service levels and create consistency

  Improve customer relationships

  
  

Versatile call handling suitable for numerous call centre activities

Manage the routing and treatment of inbound calls with the ability to play announcements, utilise hold music and more, helping to effectively and professionally manage call flow, whilst allowing the predictive dialler’s self-adapting algorithm to calculate the optimal number of calls to be fed to agents.

  

Predictive and preview dialling
The dialler analyses the frequency at which agents become available, carrying out the necessary calculations to maximise the total numbers dialled and agent utilisation, fully in line with regulatory industry bodies recommendations.

  

Analyse call handling performance through comprehensive stats
Take advantage of the huge scope of statistics you’re able to analyse data from, in addition to the ability to customise and create statistics from scratch. Monitor stats such as the number of calls an agent has handled, on top of average call time to get an indication of work ethic and how good an agent’s resolution handling speed is.

  

Simple web-based setup and management
Agents simply need internet access, a computer and a phone or headset to use Quvu, so once your campaigns are set up they can very quickly be taking calls. Manage campaign enrolment and everything to do with your entire operation in your secure, online account.

  

Key benefits and features of Quvu

Quvu’s blended capabilities let your agents log in to the system in their web browser and have everything they need in place, so they can waste no time in tackling your inbound and outbound efforts.

  

Simplified agent experience
As your agents are at the core of everything you do, our purposely built simple interface gives agents a user-friendly interface without the distractions of complications so they can focus on doing their job.

Screen pops ensure any information on a customer is presented immediately, while queue subscription and campaign enrolment can be changed within just a couple of clicks.

  
  
  
  
  
  

Truly flexible and global solution
Adopting Quvu gives you a system that is completely scalable, with new users easily added within a few clicks in your online console so the system grows seamlessly as your business does.

With only an internet connection and laptop or computer needed to use Quvu, your staff can realistically work from any location in the world that has a connection to the internet.

  
  
  
  
  
Comprehensive and customisable statistical suite
Analyse key metrics in real time through a statistics suite that is so flexible, you can even create your own stats from scratch.

The iQ wallboard lets you visualise information through a range of customisable graphical panels in a user-friendly web interface.

Broadcast stats across your business or use the data to privately oversee agent, team and campaign performance.

Why Quvu?

  

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